Initials Ornament

Each piece is carefully made to order by our team in New Zealand, check the announcement bar for up-to-date embroidery time estimates.

Standard Embroidery Times: 1-4 days

Holiday Period Embroidery Times (Nov.-Dec.): 5-12 days

Rush Order is available at Checkout - this will prioritise your order in our embroidery queue, aiming to done within 1-2 days. Rush Order does not affect shipping times.

Shipping Times

New Zealand: 1-2 days

Australia Metro: 1-3 days

Australia Rural: 5-15 days

Rest of World: 3-10 days

Each keepsake is embroidered-to-order and may vary from the photos based on the personalisation selections. For example, longer personalisations may be smaller to fit inside the maximum embroidery field.

Personalised items are not eligible for returns unless the item is faulty. We do our best to check your order throughly before shipping, however if you notice a fault, we are very sorry and happy to resolve it quickly for you- please contact our team at hello@namesakestore.com promptly with photos of the issue.

Non-personalised items are eligible for return within 7 days of receiving your order if in new condition. The customer is responsible for the return shipping cost.

See full T&Cs here