Custom Design Pet Ornament

Each piece is carefully made to order by our team in New Zealand, check the announcement bar for up-to-date embroidery time estimates.

Standard Embroidery Times: 2-5 days. Current embroidery times shown near Add to Cart button.

All Holiday Period Embroidery Times: 5-12 days. Current embroidery times shown near Add to Cart button.

Rush Order is available at Checkout - this will prioritise your order in our embroidery queue, aiming to done within 1-2 days. Rush Order does not affect shipping times.

Shipping Times

New Zealand: 1-2 days

Australia Metro: 1-3 days

Australia Rural: 5-15 days

Rest of World: 3-10 days

Made to order

Each keepsake is embroidered to order onto a finished product, not flat fabric, so we stitch across seams, curves and ribbing. Small variations in placement and tension, up to 5%, are part of the character of each piece. Your personalisation affects it too: longer text is stitched smaller so it fits within the maximum embroidery area.

Personalised items

Personalised items are not eligible for return unless faulty. We check every piece carefully before it ships, but if you do spot a fault we are very sorry, and we will sort it out quickly. Email orders@namesakestore.com with photos as soon as you notice.

Non-personalised items

Returnable within 14 days of delivery, in new and unused condition. Return shipping is at your cost.

Full terms and returns policy